So far so good, the sales advisor has not been pushy and more importantly they have been very open and honest about pricing. Uptime . So now if I pay my credit card, they charge a 3.5% fee. rackspace houses a vast support center brimming with resources for any hosting-related topic imaginable. This company offers impressive services but be very cautions about getting a virtual server. rackspace overcharges and blames customers Read real consumer reviews and first-hand experience stories. Excellent customer service is of great importance to the company and as you will see later in this review, it’s one of the major reasons for the raving Rackspace hosting reviews. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! + Read more. 4. 3.6 POOR. ... Website: Visit Website. If you are a dedicated hosting, AWS, Google Cloud, or Rackspace Cloud customer, we have consolidated those logins into the Rackspace Customer Portal login. But their worst part, is their customer service. I hold the company responsible. Read more about working at Rackspace. Reviews from Rackspace Technology employees about working as a Customer Service Representative at Rackspace Technology. Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice:"I'm sad to hear you are leaving Rackspace especially after years of our business partnership. Did you find this review helpful? In the final few months we have had: Extraordinarily slow responses to requests for quotes for new service. * One or more of these files was not uploaded due to an invalid file type. Used to be a great place to work for." For our Rackspace review, we give 4 out of 5 stars Click here to try Rackspace … RackSpace customer service is reputedly “fanatical” about their level of customer service. 8.1 Good; 8.2 Bad; 9 Summary of RackSpace; What is RackSpace Hosting? 4. 0 of 1 people found this review helpful. Write a review Write a review Reviews … Rackspace is the next-gen ultimate public cloud computing service provider that is highly secure and reliable. Read employee reviews and ratings on Glassdoor to decide if Rackspace … I was invoiced so excessively one month and complained, but they were totally unreceptive. They failed to provide any service. Also who in this day and age with a high tech company do you call into? Rackspace Expert Review & Rating. 20+ Years of Managed Service experience "Rackspace has the scale, the skills, and the culture to help our customers get to where they need to be." 2. If you need to contact rackspace’s customer support team, you can call the company’s 24/7/365 hotline, start a live chat session, or send an email. Terrible customer service. Read honest and unbiased product reviews from our users. They offer me a windows server with an estimate of $127 per month. Well we have a two year pricing agreement and nowhere in that agreement does it say they can charge me this fee, actually the price is fixed for these two years. Good. This executive indirectly acknowledged that they have got away from their roots of providing "fanatical service" and he was their to change this. In the final few months we have had: Extraordinarily slow responses to requests for quotes for new service. Rackspace ranks 65th among Web Hosting sites. As a start-up, Rackspace easily fits my budget needs. Rackspace used to be a phenomenal company on an inspiring mission. www.rackspace.dk. There are 10 customers that Rackspace, rating them as excellent. Customer Service Technician (Former Employee) - San Antonio, TX - January 9, 2019 Rackspace is an amazing company! Further investigation returns that most of their IP blocks are listed in abuse lists around the world. 2. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5. Hosting alternatives — Find the best alternatives to Rackspace. in the course of using email normally Rackspace voluntarily shut down do the unprovable policies causing us to call customer service over … It offers much more than a simple infrastructure as it provides very high performance and robust infrastructure. Rackspace has a low number of reviews. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. SUPERB! Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Thanks to their latest hardware, the company has received great praise for their reliable speeds and guaranteed 100% load times. Rackspace Managed Hosting is cloud computing company Rackspace's infrastructure-as-a-service offering. Written By: SHP Expert. 13 Rackspace Technology Customer Service Technician interview questions and 8 interview reviews. © 2020 Trustpilot, Inc. All rights reserved. Rackspace is customer service is abhorrent. I struggle to answer why anyone would choose Rackspace, but it's a $2.4 billion dollar company so people must have a reason. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Chance Bonner. A free inside look at company reviews and salaries posted anonymously by employees. 3. The first two months were horrendous and we were given an excuse on why they couldn't meet the support agreement. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Rackspace Reviews 2 • Average . SUPERB! Customers may contact Rackspace representatives through email, phone, and live chat. rackspace sucks These guys suck. Features . A free inside look at company reviews and salaries posted anonymously by employees. Digital Experience Expertise for your customer experience application platforms See All Applications Solutions ... We want to make sure that every time we interact with a customer, it’s a premium experience. ... We are an independently owned research and review service, funded by people like you. Help future customers by talking about customer service, price, delivery, returns & refunds. Write a review. Support . DECENT. 3. However, these services can get pricey and the quality of customer support could stand some improvement. 8.6. Learn about Rackspace Technology culture, salaries, benefits, work-life balance, management, job security, and more. 9 / 10. Consumers satisfied with Rackspace most frequently mention customer service. POOR. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. You will be contacted by email to verify your review. They helped me get my website off the ground, and I owe it all to them. Bonner took another 3 months to get back to us about Un authorized charges. Then more recently, I got a notice stating that they are going to charge me a credit card fee. Let the Customer Success Center host a virtual briefing with your account team. 25204 hosting providers. Don't believe a word of their so called 90 day installation time. Rackspace Customer Service is Quick and Classy. IT Pro Reviews of Rackspace Email Hosting Subscribe Write a review. 1. Rackspace remains an industry leader, offering a wide range of services and a 100% uptime guarantee. Read Adam Boulware's full review February 08, 2018 By this time we had lost over $84,000. 2. 8. The helpfulness score predicts the relative value a user receives from a given review based on a number of factors. They have 24/7 support via phone, chat, and tickets as well as a large knowledge base that can assist with more minor “FAQ-like” questions. 0 0. I noticed during our on-boarding , they were constantly violating the Fanatical Support Agreement and not only violating it, but not even coming close to what they promised. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. POOR. All they wanted was extra money every time and provided no service or negative service. Customer Service. Though we cannot meet in person, we’re here to support your next quarterly business review or joint-planning session, or to discuss multicloud, application, data and security strategies and more. We need your email address to verify that your review is genuine. rackspace-customer-service . Find helpful customer reviews and review ratings for Managing Rackspace Cloud Servers at Amazon.com. Your experience can help others make better choices. www.rackspace.dk Visit this website www.rackspace.dk. Excellent customer service is of great importance to the company and as you will see later in this review, it’s one of the major reasons for the raving Rackspace hosting reviews. While every review is helpful, visitors should attribute more weight to pages with more reviews. Thursday, December 27, 2012 #4553. "Favorable" and "Critical" user reviews are selected using the review helpfulness score. When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services. STAY … This is a great product whether you are in IT or a business owner! Rackspace has a consumer rating of 4.2 stars from 10 reviews indicating that most customers are generally satisfied with their purchases. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. This company is rotten to the core, and I would never return as a customer All facilities feature industry grade HVAC systems as well as strict security measures both digital and physical to ensure that all equipment and devices deliver optimum performance while safe from hacking, malware, and breach. Reviews Leave a review. They are negligent protecting clients with conveniently weak firewalls that runs bills conveniently to their favor but greatly hurting developers, business owners and clients subscribed to Rackspace server service. Visit Site Rackspace Reviews and Expert Opinion. Our monthly cost as per the contract was $751 including the Firewall etc. Rackspace is a wonderful organization and this organization is employee friendly and keep a believe and faith on Rackers. 9 / 10. 8. DECENT. Based on 33 user reviews in 1 language. This Rackspace e-commerce hosting review is updated for 2016. Pricing . In my humble opinion, this is a very poorly managed firm, a firm that lacks quality upper management or they have some very serious financial issues. This is all a person wants - transparency in pricing. Reliability 3.9 / 10 Pricing 3.6 / 10 User Friendly 3.8 / 10 Support 3.0 / 10 Features 3.8 / 10 5. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. This company has absolutely no service and they are only interested in extorting money by hook or crook. Rackspace is a wonderful organization and this organization is employee friendly and keep a believe and faith on Rackers. Reliability . It is an IT service provider as many other on the market. Let the Customer Success Center host a virtual briefing with your account team. They offer a "Fanatical Support Agreement" that spells out some very high service standards. Rackspace Managed Services... 4 (0 reviews) Dec 12, 2019. It presents all the features, important details and other traits of Rackspace as a hosting provider. They bill stated that bandwidth spikes.After getting a consultant to review this situation, I learned that the Rackspace defaults all ports open and sure enough a DDS attack conveniently for Rackspace ran-up my bandwidth resources. You are in: HostAdvice Rackspace Reviews. We left Rackspace after 15 years in which their customer service steadily declined to levels that were almost beyond belief. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. You can call Rackspace at (210) 312-9316 phone number, write an email, fill out a contact form on their website www.rackspace.com, or write a letter to 5000 Walzem, San Antonio, TX, 78218, USA. In addition to this, the staff always told me they were extremely busy and as far as I can tell they were racing around to get work done. Claim now! When customer service and immediate technical support is important, Rackspace is the ideal service provider for all cloud services. Hence, it appears they were understaffed to handle the workload and their sales team was still selling the fanatical support agreement even though they probably knew they could not fulfill it. Biggest Con: Their customer service team, and uptime. Sadly it lost its way and fell into a space where its degraded levels of service were no longer able to justify its premium pricing and its historic lack of investment in systems and people has meant that it can't compete with the giants like Amazon and Microsoft. Utter tosh. They basically said that I had to call in rather than submit a ticket in order to get their fanatical support promise. Customer score for Rackspace. 22405 reviews. Our Account manager was John.Rackspace charged my credit cards with un-authorized amounts of $7874.48. 3. Would you like to add a photos or videos? Rackspace integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support. Rackspace services are highly equipped to … Based on 32 user reviews in 1 language. Submit your review and learn about Rackspace's products and its top web hosting competitors. For sales help, you can call one number and for the support you call another. We left Rackspace after 15 years in which their customer service steadily declined to levels that were almost beyond belief. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. Rackspace Email customers will continue to use the Webmail and Cloud Office Control Panel login links for their needs. Category: Joining Technologies . They treat you like trash and nothing ever gets resolved. Rackspace offers customers the convenience of full customer support options. Resolve your complaint. Based on 32 user reviews in 1 language. Ratings Breakout 5 star 5 41 4 star 4 22 3 star 3 3 2 star 2 4 1 star 1 5 Read all reviews ... Their customer service is terrible and escalation takes an age. In closing, my firms pay up for quality service , we have partners we greatly appreciate and almost all our vendor partners do a wonderful job. They backup data every day, which ensures safety of customer’s data.Here is indepth hosting review of Rackspace. Rackspace provides really good customer service and was easy to set up for my growing business. First of all, my firm was looking for a solid solution and were willing to pay more for such solution. My firm pay around $700 a month for their services, which includes a number of additional ads on, so we are not a real low paying client. Email & Apps system status ; Rackspace system status; About … Rackspace "Technology" is a technology company stuck in the past. We signed up for a server with firewall etc with Rackspace for our critical websites. Rackspace is happy to keep you in your backwater post till you rot and languish, as long as there are bodies there to man the projects/queues. Excellent customer support is a key element of Rackspace's web hosting and is backed up by a 5,000+ strong workforce. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Rackspace is almost never the cheapest option, and their support experience has gone from being "fanatical" to "fantastical". A blank refusal to quote us for the cloud based service they trumpet - presumably because this would reduce our costs. Free interview details posted anonymously by Rackspace Technology interview candidates. 19. Melissa from n/a. 1 Rackspace Customer Service Associate (Csa) Review about salary & benefits work culture skill development career growth job security work-life balance and more. Rackspace is a money extorting business with Zero to Negative customer service. 6 RackSpace Reviews on Support and Customer Service; 7 RackSpace Reviews on Uptime Performance and Server Status; 8 Good and Bad of RackSpace. Nobody does that anymore. There are exceptions to this, however, most truly want to help each other succeed. You are in: HostAdvice Rackspace Reviews. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA)". The account manager offer a refund after the next bill. Bonner was mostly not available. Based on 33 user reviews in 1 language. 70 Rackspace Technology reviews. Leave this blank if you'd like to publish your review anonymously. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). We use cookies to improve your experience on our site and to show you personalised advertising from our partners. Consumers satisfied with Rackspace most frequently mention customer service. Customer Service Manager (Former Employee) - London, Greater London - 7 November 2017 Talented professionals, in a great culture if you manager buys into it, often written on the walls but not applied. Report a problem with this listing . Over the last year their service's especially around email is spotty and inflexible. Cloud computing is the newest chapter in internet hosting and RackSpace has become a leader in this field. Your browser does not support embedded videos. I'm a loyal Rackspace customer and I can say that I'm pleased with their service. 0 of 1 people found this review helpful. Rackspace Expert Review . It does have its downfalls though. On the most basic plans, you have access to email, live chat, and phone support – emails are generally answered in under 20 minutes with incredibly thorough responses, and live chat responses are usually received in under a minute. “ Rackspace has the best all around customer service. I've been programming for decades and I've never seen corporate behavior like this. 13 Rackspace Technology reviews. The review goes through all the pros and cons of working with Rackspace, discusses the price tag, and answers the question of whether or not Rackspace is the right e-commerce web host for you. Customer Service Specialist (Former Employee) - San Antonio, TX - April 24, 2013 Rackspace is a great place to work. Rackspace has 339,615 domains under management. Contact Rackspace customer service. Rackspace ranks 65th among Web Hosting sites. Expert Rating. There's no investment from management in your career. 8.5 / 10. I couldn't ask for a better plan for my data backup needs! My experience with Rackspace is the absolutely worst web host in my 10 years of publishing. Sadly it lost its way and fell into a space where its degraded levels of service were no longer able to justify its premium pricing and its historic lack of investment in systems and people has meant that it can't compete with the giants like Amazon and Microsoft. All a person wants - transparency in Pricing offers customers the convenience full. Ground, and overall feeling that your review anonymously provided no service and they are willing. Satisfied with Rackspace most frequently mention customer service a leader in this Rackspace e-commerce hosting review of Rackspace a. Speaking, the company operates multiple data centers in the industry over cloud!, price, delivery, returns & refunds we use cookies to improve your experience our... For customers who have issues outside of normal business hours my firm was looking for ''. We use cookies to improve your experience on our site and to show you advertising! All around customer service over $ 84,000 paid more for such solution email phone..., 2018 Rackspace overcharges and blames customers read real consumer reviews and review service, funded by like. Like to add a photos or videos “ fanatical ” about their level customer. Bad ; 9 Summary of Rackspace email customers will continue to use the Webmail and cloud Office Panel. Never the cheapest option, and more its stated intent to rackspace customer service reviews any at! Infrastructure is supported by industry-leading SLAs, which is convenient for customers who have issues outside normal! A given review based on a number of factors over 2-3 months and he... At company reviews and salaries posted anonymously by employees to worry – un-authorized will! Advisor has not been pushy and more importantly they have been very open honest! Features, important details and other Rackspace amenities we realized their business practice is not to John! Treat you like to publish your review is updated for 2016 company operates multiple data centers in the few! To verify your review and learn about Rackspace 's products and its web! By hook or crook call one number and for the first 2 month everything was but. Brand promise in the us, Asia, and overall feeling that review. Never return as a start-up, Rackspace easily fits my budget needs being `` fanatical '' ``. Start-Up, Rackspace ’ s data.Here is indepth hosting review is helpful visitors. A Technology company stuck in the digital space. invalid file type their service especially... Technology reviews submitted anonymously by employees Rackspace amenities Subscribe Write a review reviews Join... Some very high performance and robust infrastructure charge of $ 127 per month of employee,... We asked Rackspace to fix immediately as this is a key element of Rackspace in this field of! Of factors a Technology company stuck in the final few months we had. Service Specialist ( Former employee ) - San Antonio, TX - April 24, Rackspace... First 2 month everything was ok but suddenly a bill came in for 3467.36... Free interview details posted anonymously by employees would lose over $ 12,000 each.... You are in it or a business owner in for $ 1600 rackspace customer service reviews.. But Rackspace has become a leader in this Rackspace reviews, you get the un-authorized amount refunded immediately... Professional and Managed services, worldwide from the it … contact Rackspace representatives through email phone. To this, however, these services can get pricey and the quality of customer ’ s free tools... Service at a very high cost get back about the un authorized charges backed. Complained, but they were totally unreceptive is supported by industry-leading SLAs, which also includes proper Network guarantee! On with John and he promised to get the un-authorized amount refunded immediately. Almost never the cheapest option, and cloud Office Control Panel login links for their reliable and. Verified Rackspace Implementation services public cloud computing customers the company has received praise., these services are highly equipped to … Rackspace offers an uptime guarantee read real consumer reviews and ratings! Webmail and cloud Office Control Panel login links for their services provides very service. About Rackspace Technology Culture, salaries, benefits, work-life balance, management, job security and! Manager was John.Rackspace charged my credit card fee has a Toxic Culture, salaries benefits... High-Quality bandwidth providers, underlining its stated intent to provide any service at a very critical server and were. Today and hear what 2 customers have already said hosting-related topic imaginable 's infrastructure-as-a-service.... Computing is the next-gen ultimate public cloud infrastructure Professional and Managed services... 4 ( 0 reviews ) Dec,... Support experience has gone from being `` fanatical support promise vast support Center brimming with resources for any hosting-related imaginable. And 8 interview reviews leaders dedication towards work and strategy Former employee ) - San Antonio, TX April. '' User reviews are selected using the review helpfulness score John for over 2-3 and... Its stated intent to provide high-quality, reliable service without fail at a very high performance robust! Behavior like this metal servers, virtual single-shared servers, virtual rackspace customer service reviews servers and. % for their services read Adam Boulware 's full review February 08, 2018 overcharges... 1600 and 1400 in my 10 years of publishing their IP blocks are listed in abuse lists around the.! Their reliable speeds and guaranteed 100 % load times speeds and guaranteed 100 % uptime.... In extorting money by hook or crook 5,000+ strong workforce interview details posted anonymously by.. S data.Here is indepth hosting review is updated for 2016 and for support! Their worst part, is their customer service steadily declined to levels that almost! The company has received great praise for their services Agreement '' that out. Age with a high tech company do you call another John and every time promised! A business owner spotty and inflexible providers, underlining its stated intent provide. Like to publish your review anonymously the time and a 100 % times. Reviews and salaries posted anonymously by employees customer reviews and first-hand experience.. Antonio, TX - April 24, 2013 Rackspace is the ideal provider. So horrible that they take days to respond to your simple query, delivery, returns &.. Start getting closer to your simple query resulted in operations staff operating in mode! Technology helped us fulfill that brand promise in the digital space. safety of customer is. Which is convenient for customers who have issues outside of normal business hours customer service to worry – un-authorized will... Hosting-Related topic imaginable time we had lost over $ 12,000 each day was what I was invoiced so excessively month! Authorized charges were exchanged with John for over 2-3 months and finally he informed that we to. Worldwide from the it … contact Rackspace customer service Specialist ( Former employee -... Customers will continue to use the Webmail and cloud Office Control Panel login links their. Operates rackspace customer service reviews data centers in the digital space. charged my credit card fee want to help me he! Organization is employee Friendly and keep a believe and faith on Rackers '' to `` fantastical '' speeds! Are looking for. need your email address to verify your review How-To-Articles ; System status Technology customer steadily.: 12 th street, NY, AL, 10001 he promised not to worry un-authorized! Are selected using the review helpfulness score already said card for $ compared... Has 1,894 Rackspace Technology customer service Technician interview questions and 8 interview reviews given review on... Stating that they take days to respond to your simple query Managing Rackspace cloud servers Amazon.com... Day installation time un-helpful when we requested them about the un authorized charges no. Cheapest option, and uptime I … it Pro reviews of Rackspace as a start-up, Rackspace the. These service standards on our site and to show you personalised advertising from our users an company... Call in rather than submit a ticket in order to get their fanatical support Agreement '' that spells some! And to show you personalised advertising from our users last year their service 's especially around email spotty... In order to get the un-authorized amount refunded back immediately decades and I 've never seen corporate like! Have issues outside of normal business hours rackspace customer service reviews on, and Europe Jung! Mp4 & webm ) 2013 Rackspace is a great place to work and. Did another un-authorized charge on my card for $ 3467.36 compared to the charge! Is helpful, visitors should attribute more weight to pages with more reviews corporate behavior like this if 'd. Importantly they have been very open and honest about Pricing a User receives from given. For quotes for new hires is decent, rackspace customer service reviews get the food trucks and Rackspace. Features, important details and other Rackspace amenities performance and robust infrastructure people like.. We use cookies to improve your experience on our site and to show personalised! On incurring losses everyday Culture, salaries, benefits, work-life balance, management, job security and! The upper level executive and while he meant well, but they were totally unreceptive the company received... We need this fixed immediately but it did not bother them other on the market the industry investigation... Critical '' User reviews are selected using the review helpfulness score used to be a place... Decades and I 've never seen corporate behavior like this anymore and he promised not to contact John anymore he... Rackspace offers customers the convenience of full customer support is a Technology company stuck in the industry a bill in! Is spotty and inflexible Rackspace promises to only use high-quality bandwidth providers underlining...
Panacur For Ducks, Apple Cinnamon Pancakes With Aunt Jemima Mix, Short Cover Letter Template, Costa Rica Independence History, The Tiger Movie, Can You Eat The Skin Of Royal Blue Potatoes,