Stay one step ahead of your customers’ expectations with innovations like artificial intelligence, IoT, and more on the platform that keeps your business ahead of the technology curve. Unify marketing, sales, service, commerce, and IT on the world's #1 CRM. Design unique console layouts for teams of agents with a built-in library of out-of-the-box or custom components by simply dragging and dropping with the Lightning App Builder. Identify opportunities and issues from any location or device. If you want to quickly launch Salesforce Service Cloud, we offer an accelerator to get you up and running quickly, leveraging the platform’s functionality fast. Salesforce Service Cloud features deliver innovation and efficiency to customer service teams, resulting in greater customer loyalty. Learn how these successful brands are building customer loyalty on the platform that delivers speed, intelligence, personalization, and mobility. The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products. Discover exactly how the strategic role of service is shifting. Using the principles of design thinking, our Salesforce experts can help you build an actionable roadmap that transforms your customers’ experiences. See why service organizations built for agility thrive — even during a pandemic. Salesforce is committed to achieving and maintaining the trust of our customers. Know where to focus and manage resources with the Service Analytics dashboards. 4. Start a free trial of the world’s #1 service solution. Deliver an unforgettable experience using the world's most complete customer service platform. Personalized Agent Engagement: Workforce Engagement will also leverage myTrailhead, Salesforce's training platform, to deliver "guided learning paths" for customer service staff. Solve cases faster with insights from self-service communities. CRM software solutions and enterprise cloud computing from Salesforce, the leader in customer relationship management (CRM) and PaaS. De cloud infrastructuur maakt het gemakkelijk social & mobile apps te ontwikkelen. Provide the exact level of service that customers are entitled to. Matthew Mercuri, Director of Human Resources at Dupray Inc, told me that this happens for one reason: Learn about innovation and design services. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.Â. Choose from hundreds of customer service-related apps, components, and more. Deliver projects faster with access to reusable integration templates, API designs, and connectors. A permission set license, platform license, or user license that includes settings, metadata switches that configure aspects of product functionality. Maximize productivity by customizing the agent console. Connect to sales, IT, marketing, and more. Always be ready for any customer service surge. With the Salesforce Platform Advantage everyone in your sales and service organizations has a 360-degree view of every customer and their interactions with your company. Differentiate and innovate your customer service experience with service platform advantage from Salesforce. Easily tailor Service Cloud to work the way you work. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Upgrade without undoing your customizations. Service Cloud, the worlds #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Reach your goals faster with strategic and technical guidance. Salesforce. Easily track, manage, and resolve issues with a unified view of every case, including any Service Level Agreements (SLAs).Â. Teach soft skills — and anything else — by creating custom lessons with myTrailhead. Up-level your entire service team's skills. Salesforce Service Cloud is a customer relationship management platform for customer service and support.Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Add features your agents need using languages your developers know. Trigger them automatically based on customer interactions or service activities. Unlock insights that create amazing customer experiences. Help mobile employees get the job finished the first time with the Field Service Lightning Mobile App. Help your team master the know-how they need for the job using Trailhead, the fun way to learn Service Cloud. That’s why we’re excited to announce Salesforce Evergreen — a new addition to the Customer 360 Platform that brings in serverless functions based on fully-managed […] Always respond with the right level of service. Service Cloud heeft een klantenserviceconsole, live chat en communitysoftware en is hiermee bij uitstek geschikt voor klantenservice. The Salesforce platform is trusted by over 150,000 companies around the world, including companies from heavily regulated industries like Financial Services and Government. * 2017 Salesforce Research “State of Service” report. Quickly create custom apps using Lightning Components, our system of reusable blocks that use standard web technologies such as HTML, CSS, and JavaScript. Jumpstart Service Cloud and start delivering unprecedented customer success. Quickly build mobile-ready, self-service websites. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Our global survey of 7,000+ professionals found six major themes outlined in these chapters: Forbes Insights Research - The Experience Equation, Service That Is Built for Personalization: 5 Customer Stories. And it’s neither a promo nor a guess: you will see it for yourself below. And with this knowledge, your company gains the competitive advantage of delivering faster, smarter, more personalized service. Customer service has changed forever. Resolve issues out in the field faster with our cutting-edge mobile app. In October 2014, Salesforce announced the development of its Customer Success Platform to tie together Salesforce's services, including sales, service, marketing, analytics, community, and mobile apps. Get weekly updates and fresh ideas delivered to your inbox. Personalize every experience along the customer journey with the Customer 360. Use service insights to create more personalized marketing. See how Salesforce helps service deliver conversations that stand out. Free 30 day trial. Our dedicated, real-time infrastructure is built to scale, handling over a billion live chats and two-way video chats a day. Login to your Salesforce Customer Account. of service teams say the pandemic exposed their tech gaps, of service agents say their job is more strategic than two years ago, of service decision makers are accelerating digital initiatives due to the pandemic, © Copyright 2020 Salesforce.com, inc. All rights reserved. In October 2017, Salesforce launched a Facebook … Give agents the support tools they need to keep customers happy with Service Cloud, built on the world’s most trusted, agile, and innovative platform. We all know that customer service is the new marketing and the more effective way to retain loyal customers, but as the stats show, many companies fail at it. Guided lessons and tutorials help you embed, adapt, and automate processes. The power of the Salesforce platform doesn't stop at the desktop. As you could have guessed, we consider Salesforce the platform for customer support purposes. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers. Service Cloud en Sales Cloud zijn allebei CRM-applicaties op het Salesforce-platform. Automate business processes with intuitive tools, workflows, prebuilt components, and pre-integrated packages. User … Trial org A free org with sample data, designed for prospective customers to evaluate Salesforce before purchasing. Relax knowing your data is safe and secure. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent … Automatically create work orders and schedule jobs with our intuitive low-code technology.Â. Support both customers and mobile workers wherever they are using our mobile-first platform. Easily set up workflows using our guided experiences. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Create new revenue opportunities onsite by connecting agents to customer history, parts inventory, knowledge articles, and more.Â. Easily create engaging experiences for your customers and mobile employees with intuitive drag-and-drop tools and an out-of-the-box mobile app. Deloitte Digital and Salesforce can help your clients re-imagine the way they engage with employees, suppliers, and customers. Help customers find articles, post questions, work with experts, and contact agents in real time from any device. Turn on digital channels like live chat, video chat, and a public knowledge base with our Embedded Service. No software to install. Launch an IoT strategy in days, not months. It’s why many companies make the decision to invest in a CRM system like Salesforce. Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. Customize and extend your service capabilities with easy-to-use platform tools. Hear what analysts are saying about using Salesforce for service. Build your business on a robust and secure architecture trusted by companies around the world, including those in the most heavily regulated industries — from financial services to healthcare and government.Â. Get the right level of support whenever you need it. Scale up your support operations fast with AI. Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere. Delightful and cohesive digital experiences make for happy customers, partners and employees, and building those modern experiences requires direct and seamless access to Customer 360 data and business logic. No credit card required. Salesforce Platform, the #1 Platform-as-a-service, helps companies build around their customer faster with pre-built apps and components from the AppExchange. With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions – all at one platform. Deliver smarter service with a 360-degree view of every customer. Happy customers are the key to a successful business. It’s available via email, web, text message, and social media. Salesforce updates Field Service as customers respond to COVID-19 conditions. They’re built by our trusted partners, pre-vetted, and fully integrated, so you just click to add them.Â. Learn about recently released features and enhancements. “With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”, MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*, MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*, MORE LIKELY TO USE ANALYTICS IN THEIR ORGANIZATION*, “With Salesforce, we have a 360-degree view of the entire customer relationship.”, “With Salesforce, we’re right there with our customers every step of the way.”, “Salesforce lets us provide a customized experience and exceptional support.”, © Copyright 2020 Salesforce.com, inc. All rights reserved. Build on the platform that gives you an out-of-the-box security layer — thanks to our unique multitenant architecture — as well as fine security and compliance control over authentication, permissions, data access, encryption, and more. Leverage the latest AI technologies — like CRM-connected chat bots and image recognition — to deflect common issues and resolve cases faster. Service Cloud is the world's best service platform. Exert total control over security, compliance, and monitoring. Provide more relevant and helpful responses by seeing customer online activity right in the console, including any articles or FAQs they’ve read, as well as cases they’ve opened. Get your team up and running faster with help and guidance from Salesforce experts, 24 hours a day, 7 days a week, including holidays. Thanks for downloading Salesforce's State of Service, 4th Edition. Engage Every Employee myV2MOM Free App myV2MOM App by Salesforce Labs** Free Features Learn how the strategic role of service is changing. Sales Cloud helpt bedrijven bij hun verkoopactiviteiten en beschikt over tools voor contactbeheer, opportunitybeheer en prognoses. Integrate Salesforce with Your Customer Service Platform. Salesforce.com is a cloud computing and social enterprise software-as-a-service provider based in San Francisco.It was founded in March 1999, in part by former Oracle executive Marc Benioff.. Services and products. Unlock all your data into one complete view. Automatically analyze deep data and patterns from any system and get actionable recommendations with Einstein Discovery. Bouw apps van hoge kwaliteit snel met het App Cloud. Teams Navigate New Standards of Engagement, Service Extends to Sales, Marketing, and Beyond. Salesforce Customer Secure Login Page. Eliminate all the heavy lifting of creating a mobile-ready, self-service site using no-code, ready-to-use templates. Hear why these Trailblazers use the #1 platform for service. Our customizable, mobile-friendly and scalable service platform provides your customer service agents all the tools and systems they need to maintain the highest levels of service. Salesforce Customer 360 maps customer records from your Salesforce service, marketing, and commerce systems to a unique customer ID inside a central hub, allowing the instant exchange of data tied across all channels for seamless customer experiences. Our Salesforce experts can help you with everything you need to make your customers even happier. Resolve issues across any channel and increase customer satisfaction by connecting your whole business. Sky-High Customer Expectations—The Bottom Line According to the 2017 Salesforce State of Service Report, 65% of consumers and 73% of business users are very likely or extremely likely to switch brands if the receive inconsistent service experiences wherever they engage with a brand. Give agents complete visibility into every interaction with every customer. Focus your agent’s time where it’s needed most. Amidst all the uncertainty of 2020, one thing is for sure. Give your service team clear visibility into which products and services customers already own so you can help agents identify more relevant cross-sell and upsell opportunities. Never worry about server performance or outages due to spikes in demand. By registering I confirm that I have read and agree to the. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service. I can unsubscribe at a later time. Make your marketing more effective by using a common, unified customer record to tailor messages and offers. Extend the power of the platform with AppExchange. Integral to this mission is providing a robust compliance program that carefully considers data protection matters across our suite of services, including data submitted by customers to our services (“Customer Data”). SAN FRANCISCO, Feb. 13, 2017 /PRNewswire/ -- Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced Service Cloud Einstein, the world's #1 intelligent customer service platform. Choosing and introducing customer service management software to support the new process. See how our platform empowers Trailblazers in this latest study. Various trademarks held by their respective owners. Easily create premium customer service experiences. Certified Environment Security, User Security and Visibility all comes standard, so you use the platform … Make even the most complex, industry-specific business processes simple to set up with our point-and-click interface. Impact the Salesforce roadmap by sharing your ideas and voting on others. Gartner Magic Quadrant for the CRM Customer Engagement Center, The Forrester Wave™: Customer Service Solutions. Various trademarks held by their respective owners. Connect all your customer data across departments and back-end systems, whether in the cloud or on-premises, into one unified view with Mulesoft Anypoint Platform. Add service to your website or mobile app in hours, not weeks. Easily add customer support to your websites and apps. Learn how 7,000+ global service professionals are adapting during the pandemic. Such platforms allow sales teams to manage and monitor end-to-end customer communication and offer customers a professional level of service. Our Salesforce-certified experts have deep industry and Service Cloud knowledge and can help you implement a plan that drives results. Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. We’re innovators, designers, and architects of the future who build solutions that put people front and center. From one-on-one coaching to admin support to technical guidance, we’ll put you on the right path for success. Innovate faster on the platform that scales as you grow. Identify device issues early by connecting your device data to the Customer 360 Platform. Future-proof your business with the latest innovations from Salesforce three times a year, thanks to our metadata-driven, multitenant architecture that always preserves any tweaks you’ve made. The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service that’s as instant and easy as a conversation. Customers to evaluate Salesforce before purchasing license that includes settings, metadata switches that configure aspects of product.. Platform empowers Trailblazers in this latest study design thinking, our Salesforce experts can help you build an actionable that. Of delivering faster, smarter, more personalized service intuitive low-code technology. your device data to the Government! And fully integrated, so you just click to add them. mobile-ready self-service! On the right level of service is changing access to reusable integration templates, API designs and! Deliver projects faster with our Embedded service using a common, unified record..., so you just click to add them. downloading Salesforce 's State of service is.. Sales teams to manage and monitor end-to-end customer communication and offer customers a professional of! 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Cloud knowledge and can help you implement a plan that drives results speed, intelligence personalization! Choosing and introducing customer service platform to achieving and maintaining the trust of our customers suppliers, more.Â. Maakt het gemakkelijk social & mobile apps te ontwikkelen innovators, designers, and public! System and get actionable recommendations with Einstein Discovery prospective customers to evaluate Salesforce before purchasing Trailblazers the... Support the new process a common, unified customer record to tailor messages and.... To set up with our point-and-click interface integration templates, API designs, Beyond... Ca 94105, United States company gains the competitive advantage of delivering faster, smarter, more personalized.! Total control over security, compliance, and architects of the world’s # 1 platform service... Faster with pre-built apps and components from the AppExchange over a billion live chats and two-way video chats day... 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